We’ve made some changes to how we deliver our translated COPM measures and manuals. To view or print the manual and measure documents, you will need to have two pieces of software installed on your computer:
- Adobe Acrobat or Adobe Reader (for Windows, MacOS or Linux): download here
- FileOpen Client plugin (for desktop or mobile): download here
Adobe Acrobat is a family of application software and Web services developed by Adobe Systems to view, create, manipulate, print and manage files in Portable Document Format (PDF). Although there are alternative third-party PDF viewers available, the free Acrobat Reader (or Acrobat Pro) is required to view the protected translation documents on desktop operating systems.
FileOpen Client Plugin
FileOpen Systems provides a set of free plug-ins and viewers that can be used to access documents encrypted with the FileOpen software. These include plug-ins for Adobe Acrobat on desktop operating systems, and standalone viewers for iOS and Android. (Note: if you are using iOS or Android to access your encrypted document, Adobe Acrobat is not required)
Once the above software is installed, you may open PDF documents on your machine by specifying the document access Username/Password sent to you within one business day after your purchase. The procedure for purchasing the documents remains the same (but you’ll have a few more options). Refer to our Translation Help Guide if you have any trouble with your order.
Translations are now being sold with limitations in order to protect the COPM copyright and your right to use the measure. The manual can be viewed as much as you like on screen but printing is limited to one copy. The measures can also be viewed as much as you like on screen but there is a limit to the number of times they can be printed as well (100 copies). Once you reach your printing limit, your device will be disabled from printing any more copies of the measure. You can re-purchase the measure from the Translations page and your access will be renewed.
Once you purchase a translation of the COPM, in addition to your transaction receipt email, you’ll receive an email within one business day with your document access username and password. Important: this is different than the password you used to sign in to the COPM site to purchase the translation. You’ll use your email address and this new password to access the documents; the printing limitations are linked with your email address and will be tallied once you access and print the manual and measure the first time. Keep in mind you’ll need to have Adobe Acrobat or Reader and the FileOpen plugin installed to view the translation documents.
If you have any issues with purchasing or accessing the translation documents, please contact us. We’ll get back to you within a day or sooner to help.