3. Do I need to cover all of these areas in one interview? Focused service?

Answer: No, you do not. Again, try to make the process as natural as possible. You want to make sure that you’ve discussed what’s important to the client, but you may not need to delve into all of the areas, or you may choose to continue the interview in a second session. It is important to remember that the COPM is asking for the client’s perspective. If they do not believe something is a problem, even if you do, then you will not pursue it further during the COPM interview. You may wish to document that and discuss it further with the client at another time.

Categories: Interview Issues